Welcome to Aromél’s Help & FAQ section. We’re here to assist you with common questions about our products, ordering process, shipping, and more.
🧴 Product Information
Q1. Are Aromél oils 100% natural?
Yes, all our oils are 100% pure, natural, and free from harmful chemicals or additives. We take pride in our Ayurvedic formulation and purity.
Q2. What types of oils do you offer?
We offer 20 different types of wellness. You can view the full list on our [Products Page].
Q3. Can your oils be used for both hair and skin?
Yes, most of our oils are multipurpose and can be safely used for hair, skin, and therapeutic massages. Please read individual product descriptions for specific uses.
🛒 Ordering & Payments
Q4. How do I place an order?
Simply browse through our oils, add your desired products to the cart, and proceed to checkout. You’ll receive an email confirmation after successful payment.
Q5. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallet payments. Cash on Delivery (COD) may be available in selected locations.
🚚 Shipping & Delivery
Q6. Do you deliver across India?
Yes, we deliver to most pincodes across India through our trusted courier partners.
Q7. How long will it take to receive my order?
Orders are typically delivered within 3–7 working days depending on your location.
Q8. How can I track my order?
Once your order is dispatched, you’ll receive an email and/or SMS with tracking details. You can also check the status via your account dashboard.
🔁 Returns & Refunds
Q9. Can I return a product?
Due to the nature of our oils, we do not accept returns. However, if the product you received is damaged or incorrect, please contact us within 3 days of delivery.
Q10. How do I request a replacement or refund?
Please email us at [aromalreghu@gmail.com] with your order ID and photos of the issue. We’ll assist you promptly.
👥 My Account & Support
Q11. Do I need to create an account to place an order?
No, but creating an account lets you view order history, save addresses, and get faster checkout.
Q12. How can I contact customer support?
You can reach us through our Contact Us page or email us at [aromalreghu@gmail.com]. We’re available Monday to Saturday, 10 AM to 6 PM.
